From the moment you place a developmental order with MicroSun, a dedicated team of individuals are tasked with making the experience the best in class.  Our Customer Service Representatives are no exception.  Our CSR’s become your advocate within MicroSun by:

• Establishing a strong business relationship with assigned accounts
• Confirming purchase order and delivery requests
• Coordinating customer requests with Sales, Purchasing, Manufacturing, etc as needed.
• Update customers with delivery information as needed
• Contacting customers proactively for new orders based on purchase history, lead times on product, buying cycles and other data
• Responding to customer inquires within 24 hours even if all information is not yet known
• Being a single point contact for coordinating and following up on orders for manufacturing with our Asian facility
• Treating customers with a sense of urgency, care and respect

You’ll never have a product or price advantage again.
They can be easily duplicated, but a strong customer service culture can’t be copied.
JERRY FRITZ

Customer service is not a department, it's an attitude!